Customer Case Portal

Track Your Inspection

Enter your Case ID and the email address you provided when booking.

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18px;box-shadow:var(--vi-shadow-sm);display:flex;align-items:center;gap:12px}.vicrm-kpi-icon{width:40px;height:40px;border-radius:12px;background:var(--vi-primary-soft);display:flex;align-items:center;justify-content:center;font-size:20px;color:var(--vi-primary)}.vicrm-kpi-label{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--vi-text-secondary)}.vicrm-kpi-value{font-size:22px;font-weight:700;margin-top:2px}.vicrm-card{background:var(--vi-white);border-radius:14px;padding:18px 20px;box-shadow:var(--vi-shadow-sm);margin-bottom:18px}.vicrm-card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.vicrm-card-title{font-size:16px;font-weight:600}.vicrm-card-tools{display:flex;align-items:center;gap:8px;font-size:13px}.vicrm-chip-input{border-radius:999px;border:1px solid #d1d5e5;padding:5px 10px;font-size:13px}.vicrm-chip-btn{border-radius:999px;border:1px solid #d1d5e5;padding:6px 12px;background:#fff;cursor:pointer;font-size:13px}.vicrm-table-wrap{margin-top:10px;overflow-x:auto}table.vicrm-table{width:100%;border-collapse:collapse;font-size:13px}.vicrm-table th,.vicrm-table td{padding:10px 10px;border-bottom:1px solid #e2e4f0;text-align:left;white-space:nowrap}.vicrm-table th{background:#f8fafc;font-weight:600;color:#64748b;font-size:12px}.vicrm-table tr:hover td{background:#f9fafb}.vicrm-status-pill{display:inline-flex;align-items:center;padding:3px 10px;border-radius:999px;font-size:11px;font-weight:500}.status-new{background:#e0edff;color:#2563eb}.status-booked{background:#ffe7d3;color:#c05621}.status-ic{background:#f2e7ff;color:#7c3aed}.status-report{background:#dcfce7;color:#15803d}.status-closed{background:#e5e7eb;color:#4b5563}.vicrm-action-link{color:#2563eb;text-decoration:none;display:inline-flex;align-items:center;gap:4px;margin-right:8px;font-size:12px}.vicrm-action-link:hover{text-decoration:underline}.vicrm-alert{margin-bottom:15px;padding:10px 12px;border-radius:6px;font-size:13px}.vicrm-alert-success{background:#f0fdf4;border:1px solid #bbf7d0;color:#166534}.vicrm-alert-info{background:#eff6ff;border:1px solid #bfdbfe;color:#1d4ed8}.vicrm-alert-error{background:#fef2f2;border:1px solid #fecaca;color:#b91c1c}.vicrm-analytics-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);gap:18px;margin-bottom:18px}@media (max-width: 900px){.vicrm-analytics-grid{grid-template-columns:1fr}}.vicrm-analytic-card-title{font-size:14px;font-weight:600;margin-bottom:8px}.vicrm-status-bars{margin-top:6px}.vicrm-status-row{display:flex;align-items:center;gap:10px;margin-bottom:6px;font-size:12px}.vicrm-status-label{width:120px;color:var(--vi-text-secondary)}.vicrm-status-bar-outer{flex:1;height:8px;border-radius:999px;background:#e5e7eb;overflow:hidden}.vicrm-status-bar-inner{height:100%;border-radius:999px}.vicrm-status-count{width:28px;text-align:right;font-weight:500}.vicrm-mini-bars{display:flex;align-items:flex-end;gap:8px;height:120px;padding-top:8px}.vicrm-mini-bar{flex:1;border-radius:6px 6px 0 0;background:linear-gradient(to top,#2563eb,#60a5fa);position:relative}.vicrm-mini-bar-label{position:absolute;bottom:-16px;left:50%;transform:translateX(-50%);font-size:10px;color:var(--vi-text-secondary)}.vicrm-mini-bar-value{position:absolute;top:-18px;left:50%;transform:translateX(-50%);font-size:10px;color:var(--vi-text-secondary)}.vicrm-card-plain{background:var(--vi-white);border-radius:8px;padding:24px;box-shadow:var(--vi-shadow-sm);margin-bottom:24px}.vicrm-label{display:block;font-size:13px;font-weight:500;margin-bottom:4px}.vicrm-input,.vicrm-textarea,.vicrm-select{width:100%;border-radius:6px;border:1px solid var(--vi-border);padding:8px 10px;font-size:14px}.vicrm-btn{display:inline-block;border-radius:999px;border:none;background:var(--vi-primary);color:#fff;font-size:14px;padding:8px 16px;cursor:pointer;text-decoration:none;font-weight:500}.vicrm-btn:hover{background:#1d4ed8;color:#fff}.vicrm-btn.outline{background:#fff;border:1px solid var(--vi-border);color:var(--vi-text)}.vicrm-btn.outline:hover{border-color:var(--vi-primary);color:var(--vi-primary)}.vicrm-tracker{display:flex;flex-direction:column;padding-left:18px;border-left:2px solid #e5e7eb;gap:0}.vicrm-track-item{position:relative;padding-left:18px;padding-bottom:20px}.vicrm-track-item::before{content:"";position:absolute;left:-10px;top:2px;width:14px;height:14px;border-radius:999px;border:3px solid #d4d4d8;background:#fff}.vicrm-track-item.active::before{border-color:#22c55e}.vicrm-track-title{font-weight:600;font-size:14px}.vicrm-track-date{font-size:12px;color:var(--vi-text-secondary)}@media (max-width: 900px){.vicrm-layout{flex-direction:column}.vicrm-sidebar{width:100%}.vicrm-main-inner{padding:16px}}.vicrm-case-modal-backdrop{display:none;position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.5);z-index:9998;opacity:0;transition:opacity .3s ease}.vicrm-case-modal-backdrop.active{display:block;opacity:1}.vicrm-case-modal-panel{position:fixed;top:0;right:-100%;width:100%;max-width:600px;height:100vh;background:var(--vi-white);box-shadow:-4px 0 20px rgba(0,0,0,.15);z-index:9999;display:flex;flex-direction:column;transition:right .3s ease;overflow:hidden}.vicrm-case-modal-panel.active{right:0}.vicrm-case-modal-header{padding:20px 24px;border-bottom:1px solid var(--vi-border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.vicrm-case-modal-title{font-size:18px;font-weight:600;color:var(--vi-text)}.vicrm-case-modal-close{background:none;border:none;font-size:24px;line-height:1;color:var(--vi-text-secondary);cursor:pointer;padding:4px 8px;border-radius:4px;transition:background .2s,color .2s}.vicrm-case-modal-close:hover{background:var(--vi-light);color:var(--vi-text)}.vicrm-case-modal-body{flex:1;overflow-y:auto;padding:24px}.vicrm-case-modal-loading{text-align:center;padding:40px 20px;color:var(--vi-text-secondary)}.vicrm-case-detail-section{margin-bottom:24px}.vicrm-case-detail-section:last-child{margin-bottom:0}.vicrm-case-detail-label{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--vi-text-secondary);margin-bottom:8px;font-weight:600}.vicrm-case-detail-value{font-size:14px;color:var(--vi-text);line-height:1.6}.vicrm-case-detail-value strong{font-weight:600}.vicrm-case-detail-row{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}.vicrm-case-detail-row:last-child{margin-bottom:0}.vicrm-case-detail-full{grid-column:1/-1}.vicrm-case-modal-footer{padding:16px 24px;border-top:1px solid var(--vi-border);display:flex;gap:12px;justify-content:flex-end;flex-shrink:0}@media (max-width: 768px){.vicrm-case-modal-panel{max-width:100%}.vicrm-case-detail-row{grid-template-columns:1fr}}.unlimited-elements-background-overlay{position:absolute;top:0px;left:0px;width:100%;height:100%;z-index:0}.unlimited-elements-background-overlay.uc-bg-front{z-index:999}

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